Customer Success Manager

Are you passionate about building relationships and helping organisations get the most from their digital tools? We’re looking for a proactive and customer-focused Customer Success Manager to join an ambitious EdTech company that is making a real difference in the education sector. This is a fantastic opportunity to partner with schools and trusts, support their digital transformation journey, and ensure they achieve long-term success with Microsoft 365, CoPilot, and other digital platforms.

You’ll enjoy a flexible remote-first working model (Midlands preferred) along with a competitive benefits package that includes private health insurance via salary sacrifice, opportunities for training and conferences, 28 days annual leave, and a supportive, collaborative culture that values autonomy, work-life balance, and rewarding employees for their contribution.

Location: Remote (Midlands preferred)
Salary: Circa £40,000 (depending on experience)

Key Responsibilities

• Act as the first point of contact for schools and trusts, building trusted relationships and ensuring customer success.
• Partner with schools to understand their goals and guide them in adopting Microsoft 365, CoPilot, and other digital tools.
• Develop tailored account strategies and action plans aligned to each organisation’s culture and priorities.
• Host webinars, workshops, and drop-in sessions to drive engagement and digital adoption.
• Manage and monitor customer accounts, tracking engagement, retention, and outcomes.
• Resolve escalations in collaboration with technical teams, ensuring issues are handled effectively.
• Gather and analyse feedback to inform service improvements and enhance the overall customer journey.

Key Requirements

• Proven customer-facing experience within education or technology.
• Excellent communication and relationship-building skills, with confidence when engaging senior stakeholders.
• Strong presentation skills, comfortable delivering webinars, workshops, or training sessions.
• Highly organised, proactive, and able to balance multiple priorities.
• Good working knowledge of Microsoft 365, Teams, OneDrive, and CoPilot.
• Comfortable working remotely and independently.
• Highly desirable: experience working with schools or MATs, delivering digital training, or knowledge of cloud-based IT solutions.

How to Apply
Ready to make an impact by helping schools succeed with digital transformation? Apply today by submitting your CV to be considered for this rewarding opportunity.