Join a highly respected and well-established educational organisation in Cambridgeshire, known for its outstanding facilities, collaborative culture and strong investment in technology. This is a fantastic opportunity for a Service Desk Technician to work in a dynamic, supportive environment where your work directly impacts both staff and students. With excellent benefits including a strong pension contribution, free meals during term time and access to onsite fitness facilities, this Service Desk Technician role offers both career development and real work life balance.

Cambridgeshire | Permanent | £28,000 - £34,000 + excellent bens

Main Responsibilities

• Provide high quality, customer focused IT support across multiple sites
• Act as a first point of contact for all technical queries as an Service Desk Technician
• Install, configure and support Microsoft platforms including Intune and Microsoft 365
• Support hardware including desktops, laptops, printers and mobile devices
• Troubleshoot and resolve hardware, software and network issues
• Manage user accounts, passwords and permissions via Active Directory
• Support audio visual equipment including projectors and presentation systems
• Assist with IT projects and contribute to continuous improvement initiatives
• Maintain documentation including user guides, asset registers and procedures
• Proactively identify and resolve recurring technical issues

Skills and Experience Required

• Experience working in an Service Desk Technician or similar support role
• Strong knowledge of Windows operating systems and PC hardware
• Experience supporting Microsoft technologies such as Microsoft 365 and Intune
• Familiarity with Active Directory user management
• Understanding of network fundamentals and troubleshooting
• Experience supporting audio visual equipment is desirable
• Strong problem solving skills and ability to prioritise workloads
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a wider IT team
• Flexible approach with willingness to travel between local sites

This Service Desk Technician position offers a unique chance to develop your technical skills within a forward-thinking environment while gaining exposure to enterprise level technologies. If you are a Service Desk Technician looking to take the next step in your career and make a real impact, apply today.