IT Support Analyst

£30,000–£35,000 | Kent | Permanent

A highly regarded and high-performing secondary school in Southeast London is looking for an enthusiastic IT Support Analyst to join its collaborative IT team, supporting a modern learning environment across staff and students.

This is a fantastic opportunity for an early-career or developing IT Support Analyst to join a well-structured IT service within a wider network of schools. You will gain exposure to a broad range of technologies while working alongside experienced colleagues, with clear opportunities for progression and ongoing training.

As an IT Support Analyst, you will play a key role in delivering first-line support, maintaining IT systems, and ensuring technology runs smoothly across the school. You will be part of a wider London IT Service, giving you access to a strong peer network and the opportunity to develop your skills across multiple sites and technologies.

Main Responsibilities

• Provide first-line IT support to staff, students and visitors, resolving issues efficiently and professionally
• Respond to and manage service desk tickets, ensuring timely resolution and accurate logging
• Support and maintain end-user devices including laptops, desktops and peripherals
• Assist with deployment, imaging, patching and configuration of hardware and software
• Troubleshoot hardware and software issues across Windows environments
  Support user account management including Active Directory and Entra ID
• Assist with network troubleshooting and basic diagnostics across switches and connectivity issues
• Maintain accurate asset registers and IT documentation
  Support backup checks, antivirus monitoring and general system security
• Escalate more complex issues to senior IT team members where required
• Provide guidance and informal support to users on IT systems and applications
• Assist with IT setup for school events and occasional out-of-hours activities

Skills / Experience Required

• 1–2 years’ experience in an IT support or service desk role
• Strong troubleshooting skills across hardware, software and peripherals
• Experience with Windows devices and Microsoft 365 applications
• Basic knowledge of Active Directory and user account management
• Good communication skills and a customer-focused approach
• Ability to prioritise workload and work proactively

If you are an ambitious IT Support Analyst looking to develop your skills within a supportive and well-connected IT team, this is an excellent opportunity to grow your career. Apply today to learn more about this IT Support Analyst role.