2nd Line IT Engineer

We are looking for a proactive and skilled 2nd Line IT Engineer to join a rapidly growing and dynamic group. This is an exciting opportunity to play a pivotal role in supporting IT operations across multiple sites, with a primary base in Central London,  As part of a dedicated IT team, you’ll provide essential technical support to a diverse user base, including office staff, senior executives, and remote workers.

Key Responsibilities:

• Provide day-to-day IT support for all office systems, network, and communication infrastructure.
• Manage end-user hardware provisioning, updates, and security for Windows, MacOS, and iOS devices.
• Administer AV systems in meeting rooms, including touch screens, projectors, and printers.
• Maintain and support network infrastructure, including switches, firewalls, and domain controllers.
• Oversee Microsoft 365 administration, SharePoint, and MS Teams environments.
• Offer remote and in-person IT support, including training for staff on IT processes and systems.
• Liaise with third-party suppliers to manage hardware procurement, licensing, and contracts.
• Contribute to IT budgeting, forecasting, and strategy recommendations.
• Maintain IT security policies and ensure compliance across systems.

Skills & Experience:

• Proven experience in a Level 2 IT Engineer or System Administrator role, ideally within the education sector.
• Strong knowledge of end-user computing devices (laptops, desktops, tablets, smartphones) and JAMF Pro for MacOS management.
• Proficiency in managing and supporting Windows environments (AD, DNS, DHCP, VMware).
• Networking expertise, including TCP/IP, DNS, VLAN, VPN, and Wi-Fi.
• Experience with Microsoft 365, AV solutions, and VOIP communications.
• Excellent communication and organisational skills, with a proactive problem-solving approach.
• Ability to manage IT suppliers and handle procurement processes effectively.

If you are passionate about delivering high-quality IT support in a fast-paced and collaborative environment, we’d love to hear from you! This is a fantastic opportunity to grow your career in a forward-thinking organisation that values innovation, teamwork, and continuous improvement.

Apply now to become a key part of an evolving IT team!