3rd Line Support Engineer (Hybrid)

Are you a seasoned IT professional with a passion for problem-solving and infrastructure management? We are seeking a dedicated 3rd Line Support Engineer to join our dynamic team on a permanent basis.  This position offers a unique opportunity to work closely with our IT department, enhancing and adding value to our services.

Location: Remote/Office-Based as Required – Remote Hybrid working

Key Responsibilities:

• Problem Management: Own and manage incidents and requests escalated from 2nd Line Engineers. Diagnose root causes, implement workarounds, and proactively prevent incidents.
• IT Infrastructure: Install, configure, and maintain infrastructure services and components. Monitor performance and security, and resolve operational issues.
• Network Support: Perform network maintenance, diagnose problems using troubleshooting tools, and manage network security, including patching and responding to threats.
• Cloud Support: Provide comprehensive support for cloud-based services, particularly within the Microsoft stack, including Office 365, Azure AD, Intune, and other related technologies.
• General Duties: Develop and maintain documentation, assist with disaster recovery and backup systems, and ensure compliance with GDPR and information security policies.

Skills and Qualifications:

• Essential:
  • Degree level or equivalent industry qualification
  • Strong technical background in M365 platform, Azure AD, and Intune
  • Excellent analytical and troubleshooting skills
  • Customer-focused with strong relationship-building skills
  • Planning and organisational abilities
• Desirable:
  • Experience in the charity sector
  • Project management skills (Prince2 Agile certification preferred)

What on Offer:

• A collaborative and flexible work environment
• Opportunities for professional growth and development
• The chance to work on meaningful projects that make a difference

Apply Today!