£35,000 - £38,000 DOE | Central London | Permanent

A highly respected independent school in Central London is seeking a Technical Support Engineer to join its in house IT team, supporting a vibrant academic community of staff and pupils. This is an excellent opportunity for a customer focused Technical Support Engineer to work within a collaborative and welcoming environment where technology plays a key role in supporting education and day to day school life.

The school offers a supportive workplace culture where staff quickly become part of the rhythm of life on site. The campus is a lively environment where learning and activity continues throughout the day, and staff are encouraged to engage with the wider school community. As a Technical Support Engineer, you will gain exposure to a wide range of technologies including Microsoft 365, cross platform devices and classroom AV systems while developing your technical skills within an experienced IT team.

About the Environment

This school is known for being a purposeful and supportive workplace where pupils who love to learn are encouraged to explore their curiosity in a dynamic and inspiring environment. Staff are friendly, welcoming and collaborative, with newcomers quickly becoming part of the community. The school’s premises are often described as a home away from home, with a lively atmosphere across the campus and a culture that encourages staff to be involved in day to day school life.

Staff Benefits

• Free school meals when on site
• 25 days annual leave plus a discretionary Christmas shutdown period
• Generous school pension scheme
• Free access to the school’s leisure facilities including a fitness gym during restricted hours
• Cycle to Work scheme and season ticket loans following probation
• Private medical insurance option

Main Responsibilities

• Provide first and second line technical support for hardware, software and user account issues
• Respond to support requests through the IT Technical Support system, diagnosing and resolving incidents efficiently
• Deliver professional customer service and keep users updated on ticket progress and resolution
• Escalate complex issues to senior members of the IT team where required
• Support classroom and teaching technology including interactive displays and AV equipment
• Assist with setup and troubleshooting of AV systems used for lessons, presentations and school events
• Provide support for Microsoft 365 applications and services
• Troubleshoot login issues, password resets and multi factor authentication
• Assist with device troubleshooting across Windows, macOS and iOS environments
• Support device management platforms including Intune and Jamf under guidance
• Maintain accurate documentation and updates within the Technical Support ticketing system
• Contribute to the IT knowledge base and end user guidance documentation

Skills and Experience Required

• Experience providing first line or second line IT support in a customer facing environment
• Strong troubleshooting ability across Windows, macOS and iOS devices
• Experience supporting Microsoft 365 applications and user access issues
• Experience using IT service desk or ticketing systems
• Strong communication and customer service skills
• Ability to prioritise and manage multiple support requests
• Exposure to device management platforms such as Intune or Jamf
• Experience supporting AV or classroom technologies
• Experience working within an education environment

Qualifications

• NVQ Level 3 or equivalent education or experience
  Relevant IT certifications or ongoing professional development would be beneficial

Working Pattern

• Full time | 35 hours per week.
• During term time the role includes Saturday IT support on approximately 20 Saturdays per year, working 08:30 to 13:30 - in weeks where a Saturday is worked, weekday hours are spread across four days at 5 hours per day, with a non-working weekday agreed based on operational requirements.
• When Saturday working is not required, including during school holidays, the role follows a standard pattern of five weekdays at 7 hours per day.

The organisation is committed to being an equal opportunities employer and encourages applications from candidates regardless of age, disability, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, gender identity, sex or sexual orientation.

Safeguarding and promoting the welfare of children is a priority and successful applicants will be expected to share this commitment.

If you are a Technical Support Engineer looking to join a collaborative and supportive environment where you can develop your skills while supporting a vibrant academic community, we would be very interested in hearing from you. Apply today to learn more about this Technical Support Engineer opportunity.