06 Oct Helpdesk Team Leader
Published: October 6, 2024
Location
Job Type
Category
Description
Join a dedicated team at the forefront of IT support as a Helpdesk Team Leader. In this dynamic role, you will manage a team of Helpdesk technicians, ensuring the delivery of exceptional IT services within a thriving academic environment. This is a fantastic opportunity to enhance your career while making a significant impact on user experience across multiple campuses.
Key Responsibilities
- Leadership & Management: Lead the IT Customer Support function, overseeing daily operations and supporting the Head of IT with performance reviews and team development.
- Service Delivery: Ensure all helpdesk queries are logged, scheduled, and actioned efficiently, providing first-line technical support to internal customers.
- Communication: Act as the first point of contact for IT services, effectively communicating with stakeholders, providing updates, and ensuring clear progress reports on service requests.
- Team Development: Coach and motivate a team of technicians, conducting regular check-ins and supporting their professional growth.
- Inventory & Procurement: Maintain an inventory of IT hardware and software licenses, managing purchasing processes and liaising with IT suppliers.
Skills & Experience
- Proven experience in an IT support role, with a strong understanding of various IT applications and systems, including Office 365 and Active Directory.
- Experience in managing and developing teams, ensuring high standards of service delivery.
- Excellent communication skills, with the ability to engage effectively with users at all levels of the organisation.
- Strong problem-solving skills and the ability to manage competing priorities in a fast-paced environment.
What We Offer
- A collaborative and supportive work environment with opportunities for professional development.
- The chance to lead a team dedicated to delivering exceptional IT services.
- A role that directly contributes to enhancing user experience and operational efficiency.
If you are passionate about IT support and team leadership, we want to hear from you! Apply now to be a vital part of our evolving IT team and help shape the future of IT services.
Sorry, the comment form is closed at this time.