IT Support Engineer (2nd Line)

We are partnering with a dynamic and forward-thinking school in London to recruit an experienced IT Support Engineer to join their team on a 6-month fixed term contract. This is a fantastic opportunity for a hands-on IT professional to support and maintain a range of technology systems within a thriving educational environment.

IT Support Engineer (2nd Line) - 6-Month Fixed Term
Location: Kew-Hammersmith area, West London
Salary: Up to £36,000 Pro Rata

The successful candidate will play a crucial role in providing day-to-day support for the school’s IT infrastructure, ensuring that all systems, devices, and networks are operating seamlessly to enhance teaching and learning.

Key Responsibilities:

• Provide first and second-line IT support across four school sites, including hardware and software troubleshooting and resolution.
• Manage and maintain end-user devices (MacOS, iPad OS, Chromebooks, Windows 11) and classroom AV systems (interactive whiteboards, projectors, printers).
• Oversee network infrastructure, switches, firewalls, and domain controllers to ensure a smooth and secure operation.
• Administer Google Workspace for Education, ensuring all systems are configured correctly and efficiently.
• Assist with IT security policies, system backups, and user data management.
• Provide training and guidance to staff and students on the use of IT systems and software.
• Handle IT procurement and liaise with third-party suppliers for cost-effective solutions.
• Collaborate with the broader IT team, including third-line support, to resolve escalated issues and support IT strategy.

Skills & Experience:

• Proven experience as a Level 2 IT Engineer or System Administrator, ideally within the education sector.
• Strong knowledge of managing MacOS and iPad devices, particularly using JAMF School and Google Workspace administration.
• Experience supporting a variety of hardware, including laptops, tablets, and desktops, as well as AV and network devices.
• Familiarity with TCP/IP, DNS, VLANs, VPNs, and network management tools.
• Strong troubleshooting skills and the ability to work independently across multiple locations.
• Excellent communication skills and the ability to provide effective training and support to end-users.

Benefits & Perks:

• Salary: Up to £36,000 pro-rated
• Pension plan
• 27 days of annual leave (pro-rated) plus bank holidays
• Potential for contract extension or career development within the broader education group.
• Access to ongoing training and professional development.

If you are a proactive IT professional with a passion for education and technology, and you’re looking for an exciting opportunity to make an impact, apply now to be considered for this rewarding role!