We’re looking for a proactive and customer-focused IT Support Technician to join a busy school IT team. This is a hands-on role where you’ll provide high-quality 1st and 2nd line support, maintain a wide range of IT systems, and help ensure that technology continues to play a vital role across teaching, learning, and school operations.

Location: North London
Permanent, Full-Time (37.5 hours per week)
Salary: £26,000 – £29,000  (depending on experience)

Working closely with the IT Manager and wider IT Services team, you’ll be responsible for resolving technical issues, managing helpdesk queries, and supporting school-wide technology — from Windows and Apple devices to AV equipment, networking, and cloud platforms.

About the Role

• Provide 1st and 2nd line IT support to staff and students, ensuring all incidents are logged, monitored, and resolved in line with agreed SLAs.
• Support and maintain hardware including PCs, laptops, Macs, mobile devices, printers, photocopiers, and AV equipment.
• Assist with user account management in Active Directory, Microsoft 365, and Intune.
• Set up and configure new hardware, decommission old equipment, and manage digital signage and laptop bookings.
• Troubleshoot and support networking infrastructure including cabling, wireless connectivity, DNS, DHCP, and telephony.
• Provide AV setup and technical support at assemblies, school events, and presentations.
• Maintain accurate asset registers and ensure all software, licences, and security patches are up to date.
• Promote the effective and creative use of technology across the curriculum.

What We’re Looking For

• Previous experience in a similar IT support role, ideally within an education environment.
• Strong technical knowledge of Windows, Microsoft 365, Intune, and Apple iOS in a networked environment.
• Experience with a wide range of hardware, mobile devices, printers, AV, and networking fundamentals.
• Excellent troubleshooting and problem-solving skills with a proactive, customer-focused approach.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• A positive and flexible team player, willing to adapt to changing priorities and occasional out-of-hours support when needed.
• Desirable: knowledge of ITIL processes, ticket management systems, and cloud platforms such as Azure.

Benefits

• Competitive salary of up to £29,000 (depending on experience).
• Full-time permanent role (37.5 hours per week, 8am – 4.30pm, all year round).
• Opportunity to work across a wide range of technologies in a supportive school environment.
• Professional development and training opportunities.

Safeguarding: This role requires an Enhanced DBS check and full adherence to safeguarding and child protection policies. Applications are welcome from all suitably qualified candidates regardless of background.

Apply today or get in touch with us for a confidential conversation about this exciting opportunity.