Service Desk Engineer

GreatFind Recruitment is excited to present a fantastic opportunity for an IT Service Desk Engineer - 1st Line to join our client’s dynamic team.

This full-time, permanent role is based in Surbiton, South West London, offering a competitive salary of £22,000 to £26,000 per annum (negotiable based on experience), along with a supportive and collaborative work environment.

Why Join This Team?

Our client is dedicated to delivering exceptional IT support services to educational institutions and SMEs. With a commitment to staff development and long-term growth, this is the perfect opportunity to develop your skills, work with leading technologies, and make a real impact within a fast-growing company.

Role Overview

As an IT Service Desk Engineer, you will play a crucial role in resolving IT issues for a range of clients. This role requires a strong technical skillset and excellent communication abilities to ensure clients’ systems run smoothly. You’ll provide both remote and occasional on-site support, acting as the first point of contact for technical queries.

Key Responsibilities

• Ticket Management: Respond to and resolve IT support tickets promptly and effectively for educational and business clients.
• 1st & 2nd Line Support: Provide support across a range of IT systems, including hardware, software, networking, and security.
• Microsoft & Google Expertise: Manage and troubleshoot Microsoft Azure and Google Workspace environments.
• Client Communication: Maintain professional and empathetic communication with clients, ensuring satisfaction and trust.
• Documentation: Accurately record resolutions and maintain client environment details.

Requirements

Essential:

• Minimum of 2 years' experience in an IT Service Desk role, ideally in an MSP or education environment.
• Strong technical knowledge, including Microsoft Azure, Google Workspace, and Windows OS.
• Familiarity with IT tools and platforms such as MS Intune, Hyper-V, and managed Wi-Fi infrastructure.
• Excellent problem-solving skills and a proactive approach to challenges.
• Strong communication and interpersonal abilities to build client relationships.

Desirable:

IT certifications (CompTIA A+, Network+, or Microsoft certifications).

Experience with ITIL frameworks or service desk operations.

Knowledge of additional platforms, such as Apple IOS/OSX and managed network devices.

Personal Attributes

• High levels of integrity and professionalism.
• Strong organisational skills and a meticulous approach to tasks.
• Ability to work both independently and collaboratively.
• A passion for providing excellent customer service and a willingness to learn.

Benefits

• Competitive salary (£22,000 - £26,000 per annum, negotiable).
• Opportunities for career development and training.
• Collaborative and supportive team environment.

Apply Today!