We are supporting a forward-thinking organisation delivering essential IT services to a diverse workforce. They are seeking a proactive and experienced Senior IT Support Engineer to provide first, second, and third-line support, maintain IT infrastructure, and contribute to digital innovation and automation projects.

Central London (Hybrid: 2–3 days in office) -  3-Month Contract - Competitive Day Rate - Potential Extension or Permanent Opportunity

This is an excellent opportunity for an experienced professional to combine technical expertise with problem-solving in a value-driven environment, while benefiting from hybrid working and a supportive team culture.

About the Role

As a Senior IT Support Engineer, you will be a key member of the IT team, ensuring staff have a smooth and efficient experience with technology. You will manage incidents and service requests, support IT infrastructure, and assist with automation using Power Automate. This role provides hands-on experience across Microsoft 365, Azure, networking, and hardware support, while directly contributing to the organisation’s mission and impact.

Key Responsibilities

• Provide first, second, and third-line IT support across hardware, software, and business platforms
• Manage and resolve incidents and service requests in line with SLAs
• Maintain and track IT assets, including deployment, movement, and disposal
• Support automation initiatives using Power Automate, integrating with Microsoft 365 tools
• Collaborate with colleagues, sharing knowledge and maintaining accurate documentation
• Ensure compliance with GDPR, information security, and organisational policies
• Assist with the administration and maintenance of IT infrastructure including Microsoft 365, Azure, and remote working solutions

Key Requirements

• Proven experience in second and third-line IT support
• Strong knowledge of Microsoft 365 administration, Intune, and Autopilot, including Mac devices via JAMF
• Technical proficiency in networks, infrastructure, and hardware support
• Experience using a Service Desk platform and ITIL V4 Foundation certification
• Understanding of GDPR and handling sensitive information
• Desirable: experience with Power Platform, cyber security, and Microsoft certifications
• Excellent communication, problem-solving, and teamwork skills

Benefits

• Hybrid working (2–3 days in Central London office)
• Supportive, value-driven working environment
• Professional development opportunities and training
• Collaborative team culture
• Opportunity for extension or transition to a permanent role

How to Apply

If you are a motivated IT professional with strong technical skills and a proactive approach, we’d love to hear from you. Apply today to take the next step in your career.