2nd Line Support Engineer

Competitive day rate | Doncaster | Contract (3 months potential to extend)

We are looking for a confident and customer-focused 2nd Line Support Engineer to join a growing IT services team supporting clients across Doncaster and the surrounding area. This is a fantastic opportunity for an experienced 2nd Line Support Engineer who enjoys a mix of on-site and remote support, working directly with users and taking ownership of technical issues.

As a 2nd Line Support Engineer, you will be the go-to on-site contact for customers, providing hands-on support across a range of IT systems and environments. You will manage your own schedule, build strong relationships with users, and ensure a high level of service delivery while being supported by a wider team of senior engineers and service desk colleagues.

This role offers a great mix of autonomy, variety and customer interaction, making it ideal for someone who enjoys working across multiple environments and solving problems face-to-face.

Main Responsibilities

• Provide on-site IT support to customers across Doncaster and surrounding areas
• Deliver 2nd line support across hardware, software and infrastructure issue
• Act as the primary on-site IT contact for customers during site visit
• Log, update and manage support tickets ensuring accurate documentation
• Provide regular updates to users on progress and resolution of issues
  Troubleshoot Windows devices, laptops, printers and peripheral equipment
• Support Microsoft environments including Office 365, Active Directory and Group Policy
• Assist with device setup, imaging and software installations
• Support networking basics including WiFi, switches and patching
• Carry out routine IT checks including backups and system monitoring
• Escalate complex issues to 3rd line engineers where required
• Support both on-site and remote users when not attending customer locations

Skills / Experience Required

• Proven experience working as a 2nd Line Support Engineer or similar rol
• Strong troubleshooting skills across Windows 10/11, hardware and end-user devices
• Experience supporting Microsoft 365 and Office applications
• Working knowledge of Active Directory and Group Policy
• Experience supporting printers, peripherals and user environments
• Basic networking knowledge including WiFi and switches
• Experience working in a field-based or MSP environment or supporting multiple sites
• Strong communication and customer-facing skill
• Ability to work independently and manage workload effectively
• Full UK driving licence and access to a vehicle

If you are a proactive and reliable 2nd Line Support Engineer looking for a contract role where you can work directly with customers and gain varied technical experience, apply today to learn more about this 2nd Line Support Engineer opportunity