We’re supporting a well-established IT services provider delivering trusted technical support to schools and academies across the Southwest London area. They are seeking a proactive and versatile ICT Support Engineer to provide on-site technical support, installations, and maintenance across multiple client sites.

Kingston, Richmond & Surrounding Areas – Full-Time, Permanent – Education Sector – £30,000 to £36,000 (DOE)

This is an exciting opportunity to work in a varied, hands-on role where no two days are the same — perfect for a motivated technician who enjoys building relationships, solving problems, and making a real impact in education.

About the Role

As an ICT Support Engineer, you’ll be responsible for supporting the day-to-day running of ICT systems across a portfolio of school clients. You’ll deliver both first and second-line support, assist with project delivery, and ensure each school’s IT infrastructure operates efficiently and securely.

You’ll be the key technical point of contact for your schools — supporting users, maintaining networks, installing hardware, and implementing cloud and security solutions. This role offers excellent variety, autonomy, and the opportunity to develop your skills across servers, networking, and cloud technologies.

Key Responsibilities

• Provide on-site first and second-line support across client networks and devices
• Maintain, configure, and troubleshoot Windows and Mac environments, servers, and Active Directory
• Support cloud systems including Microsoft 365, Google Workspace, and Entra ID
• Install, update, and maintain hardware and software across multiple sites
• Manage network equipment and connectivity, diagnosing and resolving faults
• Support audiovisual, printing, and interactive screen systems
• Maintain accurate documentation, inventories, and service records
• Deliver excellent customer service and build strong client relationships
• Assist with small to medium technical projects and infrastructure improvements

What We’re Looking For

• Minimum 2 years’ experience in an ICT support role, ideally within the education sector
• Strong knowledge of Windows Server, Active Directory, Group Policy, DHCP, DNS
• Good understanding of cloud platforms (Microsoft 365, Google Workspace, InTune, Entra ID)
• Familiarity with networking fundamentals, switches, and topology design
• Experience supporting MacOS, iOS, and mobile devices
• Excellent problem-solving skills and a customer-focused mindset
• Full UK driving licence and access to transport (travel between sites required)
• Punctual, reliable, and keen to learn new technologies

Why Apply?

• Opportunity to work with a growing, supportive IT services team
• Varied field-based role with autonomy and skill development
• Exposure to modern technologies and cloud solutions
• Contribute to meaningful work supporting schools and education
• Competitive salary and mileage/expenses scheme

Apply Today

If you’re an adaptable and enthusiastic IT Engineer with a passion for supporting education, we’d love to hear from you. Apply now or get in touch for a confidential conversation about the role.