IT Engineer

A specialist managed IT services provider delivering technology support to primary and secondary schools across North and North-West London, to appoint an IT Engineer. Due to growth, the organisation is looking to hire one, potentially two individuals, offering flexibility for experienced engineers or a junior technician with a strong “can-do” attitude who can be trained.

The Role

You will provide on-site IT support to schools within a defined geographic area, working independently in the field with support from a central service desk. The role involves day-to-day troubleshooting, maintenance, installations, and participation in larger infrastructure projects during school holidays.

Key Responsibilities

• Deliver on-site IT support across multiple school sites on a rota basis
• Troubleshoot hardware, software, and network connectivity issues
• Carry out installations, health checks, minor repairs, and routine maintenance
• Support Windows Server, Windows 11, Active Directory, and Group Policy environments
• Escalate complex issues to the service desk where required
• Assist with larger projects during school holidays (servers, WiFi, deployments)

Key Attributes

• Personable, reliable, and confident in customer-facing environments
• Able to explain technical issues clearly to non-technical users
• Well-organised with the ability to prioritise workloads effectively
• Comfortable working independently in the field
• Enthusiastic, proactive, and keen to learn (particularly for trainee level)

Experience Required

• Experience working for an MSP supporting schools or as a school-based IT technician
• Good working knowledge of Windows Server (2019/2022/2025), Windows 11, AD, and GPO
• Network troubleshooting experience (wired and wireless)
• Familiarity with Microsoft Office / Microsoft 365 environments
• Experience with education platforms, Apple School Manager, UniFi, or managed switches is beneficial
• Own transport essential
• Ability to pass a DBS check (DBS funded on commencement)

Salary & Benefits

• £24,000–£32,000 per annum
• Mileage reimbursement, company phone, and work uniform
• 5 weeks’ holiday (outside of term time)
• Part-time and term-time-only options considered
• Flexible working hours

Location

Field-based across North and North-West London