Do you thrive on delivering exceptional IT infrastructure solutions and want to work with a values-driven organisation that supports schools across the region? This is an exciting opportunity for a skilled 3rd Line Engineer to play a key role in designing and supporting high-quality IT services in educational environments.

IT Project Engineer (3rd Line) – West of England
£40,000 – £50,000 + Bonus -  Hybrid Working - Education Sector

Why Apply?

• Join a fast-growing company delivering specialist IT services to schools.
• Enjoy a varied role across pre-sales, assessments, project delivery and support.
• Hybrid working with flexibility and autonomy.
• Competitive salary, performance bonus, EV salary scheme, and your birthday off!

Key Responsibilities

• Design and deliver robust network and infrastructure solutions both on-site and remotely.
• Provide technical pre-sales support and conduct technical assessments.
• Deliver 2nd/3rd line support to in-house IT teams within schools.
• Lead projects involving firewalls, wired/wireless networks, cloud IaaS, storage, safeguarding tools, and backup solutions.
• Create documentation and ensure high standards of service delivery.

Technical Expertise Required

• Strong 3rd Line experience across networking, firewalls, and Windows Server.
• Hands-on knowledge of Fortinet (NSE4 preferred), Aruba, Microsoft Intune, and Entra ID.
• Solid understanding of DNS, DHCP, IP subnetting, routing, and email security.
• Experience working within ITIL-aligned service desk environments.
• Desirable: experience supporting IT services in school settings.

Personal Attributes

• Excellent communicator with the ability to build strong stakeholder relationships.
• Self-motivated, organised, and collaborative.
• Passionate about delivering IT services that support teaching and learning.
• Full UK driving licence and willingness to travel (occasional overnight stays).
• Comfortable working from home with a suitable remote setup.

Benefits

• Flexible hybrid working.
• 22 days annual leave plus bank holidays (rising with service) – plus your birthday off!
• Performance-related bonus and company perks scheme.
• Electric Vehicle Salary Sacrifice Scheme and pension contributions.
• Continued professional development and career growth support.

Apply Today!