We are looking for an experienced IT Operations & Service Manager to lead and transform IT support across a national network of schools and academies. This is a highly visible role where your work will directly impact the education of over 75,000 students, while working within a collaborative and supportive IT team. Flexible working is supported, with 2–3 days per week in Cambridgeshire, Microsoft Teams as the primary communication tool, and occasional travel to London and school sites across the UK.

£60,000–£70,000 | Cambridgeshire | Permanent

As an IT Operations & Service Manager, you will combine technical expertise, ITIL knowledge, and strong leadership to improve IT support delivery, streamline processes and enhance the user experience for staff and pupils. This is an excellent opportunity to shape IT operations, work on transformational projects, and develop your career in a fast-moving educational environment.

Main Responsibilities

• Lead and transform IT support delivery across schools and central office
• Act as the primary interface between the IT Department and key school stakeholders
• Apply ITIL principles to improve existing processes and enhance service quality
• Develop structured project and operational plans with clear objectives
• Collaborate closely with the Transformation Department on IT operations improvements
• Provide guidance and oversight to Technology Specialists and IT staff
• Analyse and simplify complex technical information for non-technical stakeholders
• Monitor IT support performance and identify opportunities for continuous improvement
• Ensure IT support processes align with organisational goals and education priorities

Skills and Experience Required

• Proven experience leading IT operations and/or service delivery in a complex organisation
• Strong knowledge and application of ITIL practices
• Expertise in Microsoft cloud technologies, particularly Azure/Entra and Teams
• Highly developed communication, interpersonal and stakeholder management skills
• Excellent analytical, problem-solving and planning skills
• Ability to work independently and collaboratively across teams

Personal Attributes

• Intellectually curious with openness to learning and improving systems
• Analytical mindset capable of breaking down complex concepts into actionable plans
• Self-starter who is proactive, focused and able to work independently
• Critical thinker able to translate business cases into project plans
• Collaborative and able to communicate effectively with stakeholders at all levels
• Enthusiastic about improving IT support to enhance staff and student experiences

Rewards and Benefits

• Competitive salary of £60,000–70,000 per annum
• Contributory pension scheme
• 26 days paid holiday plus occupational sick pay
• Competitive maternity, paternity and adoption benefits
• Group Life Insurance Scheme
• Westfield Health cash plan and wide-ranging employee benefits
• Tailored Continuous Professional Development opportunities
• Flexible working options and supportive nationwide IT team

If you are an experienced IT Operations & Service Manager looking to make a significant impact across a national network of schools while leading IT transformation projects, we would love to hear from you. Apply today to take the next step in your career as an IT Operations & Service Manager.