IT Service Manager

Are you an experienced IT Manager, Network Manager or IT Service Delivery Manager looking for your next career opportunity within education?

GreatFind Recruitment is working with an established group of schools seeking an IT Service Manager to oversee technical support and service delivery across multiple educational sites in Surrey and South West London.

This is an excellent opportunity to take ownership of a regional IT support function, lead a team of engineers and contribute to the ongoing development of IT services across the organisation.

Location: Chertsey, Surrey
Salary: £49,000 + Excellent Pension + Hybrid Working
Job Type: Permanent, Full Time

What's on offer?

• Starting salary of approximately £49,000, with annual incremental progression.
• Hybrid working with flexibility to work from home one day per week, subject to school requirements.
• Excellent Local Government Pension Scheme.
• 26 days' annual leave plus bank holidays, rising to 34 days.
• 36 hour working week.
• Ongoing professional development and career progression.
• Supportive senior IT leadership team.

About the role

As IT Service Manager, you will oversee IT support and service delivery across approximately 4 to 5 schools, managing a team of 4 to 5 IT Support Engineers.

You will ensure schools receive a reliable, responsive and effective IT service while supporting the wider technology strategy and continuous improvement of IT systems and infrastructure.

Key responsibilities

• Manage and develop a team of IT Support Engineers across multiple school sites.
• Oversee the delivery of IT support services, ensuring incidents and technical issues are resolved effectively.
• Provide technical guidance and support with complex escalations.
• Maintain and improve IT infrastructure, networks and systems.
• Build strong relationships with school leadership teams and key stakeholders.
• Support IT security, safeguarding and compliance requirements.
• Identify opportunities to improve service delivery and operational efficiency.

About you

We are particularly interested in candidates currently working as an IT Manager, Network Manager, IT Service Manager or Service Delivery Manager within a school, college, group of schools or education focused IT service provider.

You will ideally have:

• Previous IT experience within the education sector, which is essential.
• Experience managing or supervising technical support teams.
• Strong knowledge of IT infrastructure, networking, Windows environments and technical troubleshooting.
• Experience supporting multiple sites or managing IT services across a school environment.
• Excellent communication, stakeholder management and organisational skills.
• A proactive approach to service improvement and team development.

This opportunity would suit an experienced education IT professional looking to take the next step in their career within a growing organisation that values its people and invests in technology.

Interested?

Apply today through GreatFind Recruitment to learn more about this opportunity.