GreatFind Recruitment is working with a leading global organisation looking to recruit a proactive and technically capable IT Support Technician / IT Support Engineer to join their growing IT team.

This is an excellent opportunity for someone with around 2 to 3 years' IT support experience who enjoys delivering high quality technical support and wants to develop their skills within a modern, cloud based Microsoft environment.

The successful candidate will support users across two central London offices, working as part of a wider Global IT Team.

Location: Central London (Two Office Locations)
Salary: Up to £35,000 per annum
Working Pattern: Hybrid, 4 days onsite and 1 day working from home
Job Type: Full Time, Permanent

Benefits: 25 days' annual leave plus bank holidays, discretionary bonus, hybrid working and excellent career development opportunities within a global organisation.

Key Responsibilities

• Provide 1st and 2nd line IT support to users, both onsite and remotely.
• Troubleshoot Microsoft 365, Entra ID / Azure AD and general IT issues.
• Act as a key point of escalation for IT support requests across the UK business.
• Configure, deploy and maintain laptops, desktops and other IT equipment.
• Assist with endpoint management, device onboarding and security policies.
• Support Windows 11 and macOS environments.
• Manage user accounts, permissions, software licences and new starter and leaver processes.
• Assist with cybersecurity monitoring and security incident response.
• Maintain accurate service desk tickets, IT documentation and asset records.
• Support meeting room technology, printers and audiovisual equipment.
• Participate in wider IT projects, system improvements and global technology initiatives.

Skills and Experience Required

• Ideally 2 to 3 years' experience in an IT Support Technician, IT Support Engineer or Service Desk role.
• Strong working knowledge of Microsoft 365 and Entra ID / Azure Active Directory.
• Experience troubleshooting Windows devices and supporting Microsoft cloud services.
• Exposure to endpoint management solutions, ideally Microsoft Intune or similar.
• Good understanding of Windows 11 and ideally macOS.
• Confidence handling 1st and 2nd line IT support issues.
• Understanding of IT security best practices.
• Excellent communication, organisation and problem solving skills.
• A proactive attitude with a willingness to learn and develop technical skills.

Desirable Experience

• Knowledge of ITIL service management principles.
• Basic networking and storage knowledge.
• Experience supporting corporate AI tools.
• Experience working within a global or multi office IT environment.

What's on Offer?

• Salary up to £35,000 depending on experience.
• Hybrid working with one day per week from home.
• 25 days' annual leave plus bank holidays.
• Discretionary bonus.
• Exposure to a modern Microsoft cloud environment.
• Opportunities to work on wider technology projects.
• Career progression and professional development within a global organisation.

Interested?

If you're an enthusiastic IT Support Technician or IT Support Engineer with strong Microsoft 365 and Entra ID experience, we'd love to hear from you.

Apply today with your CV or contact GreatFind Recruitment for a confidential discussion.