We are supporting a forward-thinking technology provider delivering innovative IT solutions to schools and education settings. They are seeking a proactive and experienced IT Technical Leader to manage a team of technicians and provide first and second line support across multiple school sites. This is a fantastic opportunity to combine technical expertise with leadership responsibilities while making a real impact in the education sector.

• Midlands (Field-based, travel to school sites required)
• Permanent | Competitive Salary + Excellent Benefits

About the Role

As an IT Team Leader, you will lead a team of remote IT technicians, ensuring high-quality IT service delivery to a portfolio of schools. You’ll provide hands-on support, manage daily operations, and drive service excellence. Working with cutting-edge cloud-powered solutions, this role allows you to play a key part in improving teaching, learning, and staff work-life balance.

Key Responsibilities

• Provide first and second line support for incidents and service requests via site visits, phone, email, or service portal, maintaining a professional and positive approach.
• Deliver on-site support to a designated school and carry out scheduled visits across the region, attending priority incidents as required.
• Maintain excellent customer service standards, recognising the wider impact of IT issues on service delivery.
• Adhere to ITIL processes, including change, incident, service request, and major incident management.
• Escalate issues to the appropriate team or manager when necessary.
• Stay up to date with technical developments to maximise first-time incident resolution.
• Maintain and support peripheral equipment such as wireless devices, printers, whiteboards, and projectors, arranging repairs when required.
• Oversee network administration, ensuring a reliable and fast-running computer network that supports both educational and administrative needs.
• Ensure compliance with IT legislation, including data protection and software licensing, under guidance from the Chief Technology Officer.
• Manage IT assets, maintaining accurate configuration records and ensuring equipment is security tagged and registered.
• Lead and manage a team of remote IT technicians, overseeing task allocation, troubleshooting, and performance.
• Collaborate with service delivery management to improve team productivity, efficiency, and service quality.
• Facilitate regular team meetings and one-to-one sessions to share updates, provide coaching, and foster a positive team culture.
• Support IT services during evening events when required.

Key Requirements

• Proven experience in a team leader or senior IT support role, ideally across multi-site environments.
• Strong technical skills in network administration, hardware, and cloud-based technologies.
• Excellent communication and customer service abilities, with a focus on service delivery and incident resolution.
• Knowledge of ITIL processes and best practices for IT service management.
• Demonstrable leadership skills with experience in team development and performance management.
• Understanding of safeguarding, data protection, and software compliance standards.
• Full UK driving licence and willingness to travel between school sites.

Benefits

• Competitive salary package.
• Opportunity to work with innovative cloud-powered technologies in the education sector.
• Ongoing professional development and training.
• Supportive and collaborative working environment.
• Company pension scheme and additional employee benefits.

How to Apply

If you are a motivated IT professional with strong leadership skills and a passion for delivering exceptional service, we’d love to hear from you. Apply today to take the next step in your career.