Are you an experienced IT support professional with a passion for technology and exceptional customer service? We’re working with a highly respected independent school in Harrow to recruit an IT Technician to join their friendly and collaborative ICT team.

Location: Harrow, North-West London
Job Type: Full-time, 40 hours per week (Monday – Friday, 09:00 – 17:00)
Sector: Education – IT Support
Salary: Competitive, with excellent benefits

This is an exciting opportunity to work within a unique and historic school setting, providing vital support to staff and students across a diverse range of devices, systems, and AV equipment. You'll play a key role in maintaining and enhancing the school’s IT infrastructure, supporting both educational and operational functions.

Key Responsibilities

• Act as the first point of contact for IT queries from staff and students, delivering effective 1st and 2nd line support.
• Log, prioritise, and resolve incidents via the service desk platform.
• Support and troubleshoot Windows 10/11 desktops, mobile devices, printers, and telephony systems.
• Configure and deploy new hardware and software across the site.
• Assist with the management of user accounts, permissions, and access rights.
• Install and support classroom AV and multimedia equipment.
• Maintain accurate documentation, knowledge base articles, and support guides.
• Liaise with third-party suppliers and service providers when required.
• Contribute to team meetings and continuous improvement initiatives.

Skills and Experience

• Proven experience in a similar IT support role within a busy environment.
• Strong knowledge of desktop and mobile device hardware.
• Familiarity with Windows Active Directory, Office 365, and basic networking.
• Excellent troubleshooting ability with a proactive, solutions-focused approach.
• Strong interpersonal and customer service skills, with a calm and professional manner.
• Ability to manage competing priorities and remain composed under pressure.

Desirable Qualifications

• Relevant IT certifications (e.g. CompTIA A+, ITIL Foundation, Microsoft certifications).
• Experience with SCCM, Intune, or MacOS/iOS devices.
• Knowledge of AV technologies used in classrooms and IP telephony systems.

Why Join?

• Work in a prestigious and supportive school environment.
• Be part of a collaborative ICT team with opportunities to develop your technical skills.
• Gain exposure to a wide range of IT systems and technologies.
• Enjoy a competitive salary and excellent benefits.

If you're a motivated IT professional looking to make a real impact in a dynamic educational setting, we’d love to hear from you. Apply today or get in touch for a confidential conversation.