We are recruiting for an experienced IT Service Delivery Manager to oversee IT services across a large Multi Academy Trust of around 30 schools across South West London, Surrey and the surrounding areas.

This is a varied leadership role, combining service delivery, stakeholder management, team leadership and technical oversight. You will manage a team of around 10 engineers and ensure schools receive a consistent, high quality and responsive IT service.

The role is around 70% service delivery and operational management, with around 30% technical oversight, making it ideal for someone who can lead service performance while still understanding the technical environment.

Location: South London and Surrey
Working Pattern: Hybrid, up to 3 days per week in the office
Salary: Up to £50,000, with flexibility towards £55,000 for the right person
Sector: Education IT, Managed Services, Multi Academy Trusts

Key Responsibilities

• Lead IT service delivery across a large education environment.
• Manage and support a team of approximately 10 IT engineers.
• Act as the key escalation point for service issues and major incidents.
• Build strong relationships with school leaders, senior stakeholders and internal teams.
• Monitor service performance, customer satisfaction and service levels.
• Drive service improvements across incident, request, change and escalation processes.
• Support engineer scheduling, resource planning and site support requirements.
• Produce service reports and contribute to regular service review meetings.
• Work with technical teams to ensure systems, infrastructure and devices are reliable and secure.

Skills and Experience Required

• Experience in an IT Service Delivery Manager, IT Manager, ICT Manager, Network Manager or Technical Services Manager role.
• Strong experience managing IT support teams, engineers or technicians.
• Experience supporting multiple sites, ideally within schools, education, a Multi Academy Trust or an IT managed service provider.
• Good understanding of service desk operations, SLAs, incident management and service improvement.
• Strong stakeholder management and customer service skills.
• Good technical knowledge across infrastructure, networking, Microsoft technologies and end user support.
• Ability to manage priorities across multiple locations.
• Full UK driving licence and willingness to travel to school sites when required.

Why Apply?

• Support a large trust of around 30 schools.
• Manage a team of 10 engineers.
• Hybrid working across office, home and school sites.
• Varied role covering service delivery, operations and technical oversight.
• Excellent step up for a School Network Manager or IT Manager looking for a broader leadership role.

Suitable Backgrounds

This role could suit candidates from the following backgrounds:

IT Service Delivery Manager, Service Delivery Manager, School Network Manager, IT Network Manager, ICT Manager, IT Manager, Technical Services Manager, IT Operations Manager, Infrastructure Manager, Regional IT Manager, IT Manager.