Senior IT Support Engineer

GreatFind Recruitment is working with an established education organisation seeking an experienced Senior IT Support Engineer to provide technical support and manage IT systems across a small group of schools in South West London.

Location: South West London
Salary: £36,000 to £40,000 per annum DOE
Working Hours: Monday to Friday, 8am to 4pm
Benefits: 25 days annual leave plus bank holidays
Working Pattern: Fully onsite

This is an excellent opportunity for an experienced 2nd Line Engineer, Senior IT Technician or IT Systems Engineer who enjoys taking ownership of IT operations and working independently.

You will be the main onsite IT contact, responsible for ensuring systems run smoothly, resolving technical issues and maintaining a reliable and secure IT environment. Although you will work autonomously, support and escalation will be available from a wider central IT team.

Key Responsibilities

• Provide 1st and 2nd Line IT support to staff and users.
• Maintain and troubleshoot Windows servers, networks and IT infrastructure.
• Administer Microsoft 365, Active Directory, Group Policy, Intune and Entra ID.
• Manage user accounts, devices, software deployments and IT assets.
• Proactively monitor and maintain IT systems, ensuring security and reliability.
• Support IT projects, system upgrades and infrastructure improvements.
• Work closely with the central IT team to resolve escalated technical issues.
• Provide occasional onsite support to nearby education sites.

Skills and Experience Required

• Strong hands on experience supporting Microsoft 365 and Windows 10/11 environments.
• Good working knowledge of Windows Server, Active Directory and Group Policy.
• Practical experience administering Microsoft Intune and Entra ID.
• Experience supporting network and server infrastructure.
• Confident troubleshooting hardware, software and connectivity issues.
• Ability to work independently, manage priorities and take ownership of technical problems.
• Excellent communication skills and a proactive, customer focused approach.

Previous experience working within a school or education environment would be advantageous but is not essential.

This position would suit a technically strong IT Engineer looking for greater autonomy and responsibility within a supportive organisation.

Interested? Apply today or contact GreatFind Recruitment for a confidential discussion.