We are recruiting for an experienced 2nd Line IT Engineer to provide hands on technical support across a busy site environment in Maidenhead.

Location: Maidenhead
Salary: £35,000
Employment: Permanent, Full Time, Site Based

This is a standalone position requiring someone who is already comfortable working at 2nd line level, managing technical issues independently and communicating confidently with users.

You will receive 25 days annual leave plus bank holidays, company pension, death in service cover, employee benefits and the option to purchase additional annual leave.

About the role

You will provide day to day 2nd line technical support, troubleshoot hardware, software and network issues and help maintain a reliable IT environment.

Responsibilities will include:

Supporting Microsoft 365, Azure AD and Active Directory

Troubleshooting wired and wireless network issues

Building and configuring PCs and devices

Managing user accounts, servers and cloud platforms

Resolving helpdesk tickets within agreed service levels

Supporting backups, security and system monitoring

Maintaining hardware, software and asset records

Working independently to diagnose and resolve technical issues

About you

We are looking for someone with proven 2nd line IT support experience rather than someone looking to progress from a 1st line position.

You should have:

Strong 2nd line troubleshooting experience

Microsoft 365, Active Directory and Azure AD knowledge

Good understanding of wired and wireless networks

Experience supporting Windows devices and users

Strong communication and customer service skills

Confidence working independently on site

Full UK driving licence and access to a car

Microsoft, Cisco, Aruba or Apple certifications would be advantageous but are not essential.

A great opportunity for an experienced IT Engineer looking for a varied, hands on role with plenty of responsibility and technical exposure.