We are recruiting for an experienced Senior IT Engineer to join an established organisation in the Surrey area.

Location: Surrey
Salary: Up to £38,000
Hours: Full time, Monday to Friday
Contract: Permanent

This is an excellent opportunity for someone with strong first and second line support experience who enjoys troubleshooting, supporting users and taking responsibility for the smooth day to day running of IT systems. The role offers 26 days holiday plus bank holidays and ongoing professional development.

About the role

You will work as part of an IT team providing hands on technical support across a busy user environment.

Key responsibilities include:

• Providing first and second line technical support

• Troubleshooting hardware, software and peripheral issues

• Supporting Windows and Apple devices

• Microsoft 365 support and administration

• Active Directory and Entra ID user administration

• Installing, configuring and maintaining hardware and software

• Device imaging, patching and deployment

• Managing and resolving service desk tickets

• Supporting networked systems and IT infrastructure

• Maintaining accurate technical documentation

About you

You will ideally have:

• Previous experience within an IT support, IT Technician or IT Engineer role

• Strong first and second line troubleshooting skills

• Experience with Microsoft 365

• Active Directory and Entra ID knowledge

• Good understanding of Windows environments

• Basic networking knowledge

• Strong communication and customer service skills

• A proactive approach and willingness to develop your technical skills

Experience with Group Policy, ticketing systems, Apple devices or ITIL would be beneficial but is not essential.

Salary up to £38,000 depending on experience.

If you are an IT Engineer, Senior IT Technician, Second Line Engineer, IT Support Engineer or Desktop Support Engineer looking for your next opportunity in the Surrey area, please apply with your CV.